Returns & Exchanges

At OLIVIA'S, we want you to love your home; if a piece isn't the perfect fit, you can return most items within 30 days of delivery for a full refund. All returned products must be in their original packaging and unassembled to ensure a smooth processing experience.

1

Initiate Your Return

Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

2

Prepare the Package

Carefully repackage your items in their original boxes with all protective inserts to prevent damage during transit back to our warehouse.

3

Ship It Back

Affix the prepaid shipping label provided in your email and drop the package off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the returned furniture, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing